This Privacy Policy describes how Epic Code collects, uses, and protects the personal information you provide to us through our website.
We collect the following personal information from users through our contact form:
• Name
• Email address
In addition, we may collect the following personal information from clients in relation to our services:
• Further contact details (phone number, address, etc.)
• Payment information (billing address, VAT number, etc.)
• Any additional information provided by the user during consultations or communications
Personal information may be collected through our website's contact form or directly from clients through various forms of communication, including face-to-face meetings, email, video calls, phone calls, or chat services such as WhatsApp, Slack, or any third-party chat service embedded in our website.
We collect personal information for the following purposes in relation to our services:
• Communicate with clients
• Provide customer service
• Produce invoices/receipts
• Keep records of orders and communications
• Comply with legal obligations and fulfil government authorities’ requests
• Assert, exercise, or defend against legal claims
Personal information is stored securely on our cloud-based servers and we take all necessary measures to protect the data we collect and store.
Even though we take the necessary precautions to safeguard the data, please be aware that the Internet is not 100% secure and there is always a risk of data breaches. If you have any concerns regarding the security of your personal information, please feel free to contact us.
We may share or access personal data with service providers who provide IT and system administration services and our employees or accountants.
Users can request to have their personal information deleted by sending us an email.
We will retain your personal information with us as long as it fulfils the purpose we collected it for, and/or we are obligated for tax and accounting purposes to keep basic information of our clients.
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the updated Privacy Policy on our website.
These terms and conditions govern your use of the Epic Code website and any services Epic Code provides. By accessing or using our website and services, you agree to be bound by these terms and conditions.
Epic Code provides branding design, digital product design, and digital product development services. These services are available for purchase by contacting us directly through our available forms of contact.
Our services are governed by the terms and conditions mentioned in our proposals, which include the following guidelines:
• The project timeline begins once payment is received.
• Development will only commence after the approval of the design.
• The client must appoint a project representative with the authority to make decisions.
• Any changes made to the project scope may affect the duration and costs of the project.
• The client is responsible for providing all the necessary materials and content.
Our Guarantee:
• We ensure the delivery of all the agreed-upon digital materials.
• In case of any issues or bugs arising from our development, we will correct them at no additional cost.
• All the information provided in our proposals is confidential.
Users of our website and services must use them responsibly and comply with any instructions provided, including filling out contact forms and booking calls through our calendar.
Users are prohibited from engaging in any activities that may disrupt or harm Epic Code's website's functionality, security, or integrity. This includes, but is not limited to, spamming, hacking attempts, spreading malware, or posting inappropriate content.
All rights to the content and materials provided on our website belong to Epic Code.
Epic Code may utilise certain materials, such as images, obtained from third-party sources under separate licenses. These materials are used in accordance with the terms of the licenses provided by the respective sources.
Invoices will be sent with a payment window of up to 30 days via bank transfer. A receipt will be provided to the client once the payment has been received.
For more extensive projects, payments may be divided into several instalments, with the first being due upon project agreement
Clients will have a 14-day deliberation period starting from the date of the agreement, during which they may cancel the agreement and receive a refund, excluding the amount corresponding to any work completed during that period. Refunds will not be provided after the deliberation period, and cancellation may result in the forfeiture of payments already made, with additional fees assessed based on work completed since the last payment.
Refer to the terms outlined in our proposals.
We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
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